About me
Emirati banker, mentor and author of the book “Excellence”.
I was born and raised in Dubai, where I graduated from Imam Malik High School. In 1990 I earned a Bachelor of Administrative Science in Business Administration from the University of Arizona in the United States.
For more than 15 years I have worked across Islamic and commercial banking, the private sector and government service institutions in the UAE, most recently leading customer service excellence at Dubai Islamic Bank.
Along the way I have studied management and economics, accounting for commercial and Islamic banks, service quality, communication and risk management, through courses and conferences in the USA, Canada, the UK, Singapore, Malaysia and the UAE.
Roles I have held
- Head of Customer Service Excellence, Dubai Islamic Bank
- Head of Branches and Regions
- Deputy Head of Personal Banking
- Commercial Services Director
- Branch Manager
- Operations Manager
- Call Centre Manager
- E-Services Manager
What I care about
- Bringing new Islamic banking products to market
- Raising the standard of customer service
- Growing and modernising the banking sector
- Preparing young Emiratis for leadership
- Sharing practical financial advice on social media